Privacy policy

Privacy Policy

Last updated: January 14, 2026

Natural Toothbrush ("we," "us," or "our") operates https://naturaltoothbrushes.com (the "Site") and related services (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, retain, and protect your personal information when you visit, use, or make a purchase from the Services, or otherwise communicate with us.

Natural Toothbrush is an independent business. Our online store is hosted on Shopify Inc. (“Shopify”), which provides the ecommerce platform that allows us to sell our products and services.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

"Personal information" means information that identifies, relates to, describes, or can reasonably be linked to you. Depending on how you interact with the Services, we may collect the following categories:

  • Contact information: name, billing address, shipping address, email address, phone number.
  • Order and transaction information: products purchased, order history, returns, exchanges, payment confirmations.
  • Payment information: payment method and limited payment details processed securely by our payment processors (we do not store full credit card numbers).
  • Account information: account credentials, preferences, and settings (if you create an account).
  • Customer support communications: emails or messages you send to us.
  • Device and technical data: IP address, browser type, device identifiers, operating system.
  • Usage data: interactions with the Site, pages viewed, time spent, referring URLs.

We do not knowingly collect sensitive personal information except as required to complete transactions or comply with the law.

2. Sources of Personal Information

We collect personal information from:

  • You directly, when you place an order, contact us, or create an account.
  • Automatically, through cookies and similar technologies when you use the Services.
  • Service providers, such as Shopify, payment processors, shipping carriers, and analytics providers.

3. How We Use Personal Information

We use your personal information to:

  • Process orders, payments, shipping, returns, and refunds.
  • Communicate with you about orders, support requests, or service updates.
  • Provide and improve the functionality, performance, and security of the Services.
  • Prevent fraud, abuse, and unauthorized transactions.
  • Send marketing emails or promotions only if you have opted in, and you may unsubscribe at any time.
  • Comply with legal, tax, and regulatory obligations.

4. Disclosure of Personal Information

We may share personal information with trusted third parties only as necessary to operate our business, including:

  • Shopify, which hosts our online store.
  • Payment processors to securely process transactions.
  • Shipping and fulfillment partners to deliver your orders.
  • Analytics and security providers to improve Site performance and prevent fraud.

We do not sell your personal information.

We may also disclose information if required by law, regulation, subpoena, or legal process, or to protect our rights, customers, or business.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to operate the Site, remember preferences, analyze traffic, and improve user experience. You may manage cookies through your browser settings. Blocking cookies may affect Site functionality.

6. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction or deletion of your personal information.
  • Opt out of marketing communications.
  • Restrict or object to certain processing activities.
  • Request a copy of your personal information.

To exercise your rights, contact us using the information below. We may verify your identity before fulfilling requests.

We do not discriminate against users for exercising privacy rights.

7. Data Retention

We retain personal information only as long as necessary to fulfill orders, provide Services, comply with legal obligations, resolve disputes, and enforce agreements.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Children’s Privacy

The Services are not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us so we can delete it.

10. International Transfers

Your information may be processed outside your state or country, including in the United States. Where required, we rely on appropriate legal safeguards for international data transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, or wish to exercise your rights, contact us at:

Natural Toothbrush
650 Ponce De Leon Avenue Northeast
Atlanta, GA 30308
United States
Email: support@naturaltoothbrushes.com
Phone: +1 (470) 255-4438

Returns & Refunds Policy

Last updated: January 14, 2026

At NaturalToothbrushes.com, customer satisfaction is important to us.

Returns

We accept returns within 30 days of delivery for items that are new, unused, and unopened.

To request a return, please email support@naturaltoothbrushes.com with your order number and reason for return.

Please note:

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • For hygiene and safety reasons, opened or used toothbrushes, floss, and oral care products are not eligible for return.

Refunds

Once your return is received and inspected, approved refunds will be issued to the original payment method within 5–10 business days.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us within 7 days of delivery. We will offer a replacement or refund at no cost to you.

Exchanges

We do not offer direct exchanges. Please return the original item and place a new order.

Questions

Email us anytime at support@naturaltoothbrushes.com — we’re happy to help.